Privacy Policy

Last updated July 2026 · AVN Telecom SAS

At africavirtualnumbers.com, operated by AVN Telecom S.A.S. (SIREN 824 512 336, RCS Paris), registered at 15 Rue de la Banque, 75002 Paris, France, we take the protection of your personal data seriously. This Privacy Policy explains how we handle your information in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, the "GDPR") and other applicable data-protection law. For the purposes of the GDPR, AVN Telecom SAS is the data controller.

This policy applies to all services offered through the Site and the customer portal at https://lk.africavirtualnumbers.com.

1. Personal Data We Collect

We collect and process the following categories of personal data:

Contact information: name, email address, phone number, country and, where relevant, company name.
Account credentials: your login email and, where you use social sign-in, the associated third-party authentication identifier.
Billing and transaction data: orders, invoices, payments and the payment method used (including cryptocurrency wallet details where applicable).
Identity documents: where a number or regulation requires it, identity or proof-of-address documents provided for KYC verification.
Service data: the virtual numbers you rent, call and SMS forwarding settings, timestamps, IP addresses and related usage logs.
Communication content: the SMS messages and calls delivered to your virtual numbers and their metadata, which we process solely to provide the Service.
Support data: messages, support tickets and email correspondence with our team.

You are responsible for having the right to receive the communications delivered to your numbers.

2. Third-Party Services We Use

We work with trusted providers that may process personal data on our behalf as processors, bound by data-protection agreements. Rather than name every vendor (these may change over time), we describe them by category:

Telecommunications suppliers and carriers — to allocate numbers and deliver calls and SMS.
Payment and settlement providers, including cryptocurrency payment processing through our portal — to take payment and issue invoices.
Hosting, security and content-delivery — our site is served through a content-delivery and security provider (Cloudflare) and hosted on managed infrastructure.
Analytics and performance tools — to understand how the Site is used and to improve it (see our Cookie Statement).
Professional advisers — such as accountants and lawyers, where necessary.

We do not sell your personal data.

3. How We Use Your Information

We use your personal data to:

create and manage your account and provide the Service;
deliver and improve virtual numbers, SMS and call forwarding and related features;
process payments and generate invoices;
verify identity where required for legal or security reasons;
respond to your enquiries and provide support;
send service updates, and marketing only where you have consented; and
monitor, secure and improve the Site and prevent fraud and abuse.

4. Legal Basis for Processing

We process your data on one or more of the following GDPR legal bases:

Performance of a contract — to provide the Service you requested.
Legal obligation — for example to keep accounting records or respond to lawful requests.
Our legitimate interests — such as securing the Service and preventing fraud, balanced against your rights.
Your consent — for example for optional analytics and marketing, which you may withdraw at any time.

5. Data Sharing and Disclosure

We share personal data only where it is necessary to provide the Service (for example with the processors described above), where required by law or a competent authority, or where necessary to prevent fraud or protect the security of the Service. All processors are bound by strict confidentiality and data-protection terms.

6. International Data Transfers

Some of our providers may process data outside the European Economic Area. Where they do, we rely on appropriate safeguards recognised under the GDPR, such as the European Commission's Standard Contractual Clauses, to ensure your data receives an equivalent level of protection.

7. Data Storage and Retention

We store your data securely and keep it only as long as necessary for the purposes described above or as required by law (for example, for tax and accounting obligations). When it is no longer needed, we delete or anonymise it.

8. Cookies and Tracking

We use cookies and similar technologies to run the Site, remember your preferences and understand traffic. You control non-essential cookies through the consent banner or your browser settings. See our Cookie Statement for details.

9. Your Rights (GDPR)

Subject to applicable law, you have the right to:

access your personal data;
correct or update inaccurate data;
request erasure (the "right to be forgotten");
restrict or object to processing;
data portability; and
withdraw consent at any time, without affecting processing already carried out.

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local supervisory authority; in France this is the CNIL (www.cnil.fr).

10. Data Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction, including encryption in transit, access controls and secured infrastructure. No method of transmission or storage is completely secure, but we work to protect your data and to notify you and the authorities of any breach where the law requires it.

11. Policy Updates

We may update this Privacy Policy from time to time. Where changes are significant we will make them visible on this page and, where appropriate, notify you. The "last updated" date above reflects the latest revision.

12. Contact Us

Data controller: AVN Telecom S.A.S., 15 Rue de la Banque, 75002 Paris, France.

For any question or request about this Privacy Policy or your data, contact us at [email protected] or +33 1 86 65 40 20. See also our Terms & Conditions.